FAQs

Q. What is the Lipa Later shop?

A. The Lipa Later shop is an online shop that makes it easy for you to shop for products from all our retail partners on one platform. When you shop on the Lipa Later shop, you get to enjoy a seamless shopping experience, multiple payment methods including Lipa Later and even have your items delivered to you!

Q. Can I purchase the items on the website using my Lipa Later credit limit?

A. Yes you can, simply add the products you want to cart and at checkout choose the Lipa Later payment method and if you have a credit limit sufficient to cover the items, you can proceed and complete your order.

If you don't have a credit limit, sign up for one as a new customer during checkout and if approved, the limit will be availed to you instantly.

Q. Are all the items on the website available on Lipa Later?

A. You can use your Lipa Later credit limit to purchase most of the items except a few items that require cash payments.

Q. How do I make cash payments on the site?

A. At check out, select any of the other available payment methods i.e 

    • M-Pesa
    • Card
    • Pay on delivery

Q. How will I get my item?

A. You have the option to collect your item from the retail store or have them delivered to you at a cost. During check out select between Customer pick up( meaning you will have to collect the item from the store) or Delivery ( your items will be delivered at a cost)

Q. What happens if I receive a damaged or wrong product?

A. No need to worry, we allow returns according to tour return policy.


Contact us on +254 709 684 000 or lipalatershop@lipalater.com for any enquiries.